Refund policy

We accept returns for a full refund within 5 days of delivery on full-price items. Please email info@verawangeyewear.com within 5 days of delivery to request your return label. To be eligible for a refund, all merchandise must be returned in original condition with all components of the product (case + cleaning cloth). Any shipping fees are non-refundable, and $5 may be deducted from the total refund for the return shipping cost. 

All items bought with a discount code or on sale are final sale. Only full-price merchandise is eligible for return. 

*Please note we do not allow exchanges for any orders.  If the item(s) are eligible for return, you can return the product and place another order.

Please email with your order number and reason for returning to request a return label.  The cost of a return shipping label is $5 and may be deducted from the total refund amount. Please note the item(s) need to be returned or scanned for shipping within 5 days of receiving the return label. If the label is not scanned/tracking within 5 days of the label being sent, we reserve the right to not process the return. Product must be received back unworn and in original packaging including all items sent with the product (case + cleaning cloth) for a full refund, minus shipping fees.

*Please note if a return is shipped back without our label, we will be unable to accept the return.

 *Please note that items returned without the case, cleaning cloth, or any free gifts given during a promotion are subject to having fees deducted from the total refund. Please inquire about any promotions regarding refunds.

 *Separate orders must be approved before returning together. Please let us know when requesting a label.

FOR DAMAGED OR INCORRECT ORDERS

If your item arrives damaged or is incorrect, please email us at info@verawangeyewear.com with your order number and we will do our best to correct the issue. Please note you must alert us of any damaged or incorrect product within 48 hours from notice of delivery to be eligible to possibly receive a replacement or refund. Please watch for your delivery and let us know any issues ASAP.